Build around the treatments you offer
A consultation, a haircut and a longer treatment need different amounts of time. Define each service, its duration and the team capacity behind it. Start your demo with one service and one busy period so the team can review a realistic working day.
Welcome booked customers and walk-ins
Keep the distinction between a reservation and a waiting-list place visible. Check in arriving appointments and help walk-ins join the right service. The team should be able to explain what happens next without promising an exact waiting time that has not been confirmed.
Try a focused pilot with your team
Use a phone or tablet already available at reception. Walk through a booking, a reschedule, an arrival and a walk-in with staff before inviting customers. Record how often the team must leave a treatment to answer arrival questions. Review that baseline after the pilot; any improvement should be measured, not assumed.